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Frequently Asked Questions

How does home delivery work?

Home delivery of your vehicle is possible with Black Concierge.

A check-out is carried out on site (condition of the vehicle, documents, handing over of keys).

The vehicle is delivered to the address you provide when placing your order.

Delivery charges:
Delivery costs €50.

In which country is my vehicle registered?
  • All vehicles in the Black Concierge fleet are registered in Germany.
  • All vehicles in the Black Concierge fleet are registered in France.
  • All vehicles in the Black Concierge fleet are registered in Switzerland.
  • All vehicles in the Black Concierge fleet are registered in Morocco.
Do I have to pay the deposit?

In most cases, yes, a security deposit is required for your rental.

However, there are cases where no further deposit payment is necessary:

  • if you are already a customer,
  • a vehicle as collateral

Apart from these cases, the deposit must be paid (by bank transfer, crypto, cash) before the start of your contract.

Do I need to pay a deposit when booking my rental?

A deposit is required to reserve your rental.

  • A deposit of €250 is required for all types of vehicles in France.
  • A €50 deposit is required for all types of vehicles in Morocco.
  • Payment via bank transfer, crypto, cash, Western Union, Ria

If in doubt, you can contact Black Concierge to check if we have received a deposit.